Removing The Phone Line From My House

phone-lineWhen I bought my house in 2011 I knew that I wouldn’t be signing up for land line phone service. I never called the local phone company (Verizon) to cancel the prior owner’s service (I am assuming their realtor did) and I never saw a bill, so I assume that everything was shut off before I bought the house. That said, even though I’m not a customer, there’s still a cable coming off the line in front of my house and a big gray “Network Interface Device” box mounted to the side of my house. Now, it’s not horrible, and it’s not really doing anything, but my cable and electricity come in to one side of the house, and this box is on the other side. It just looks out of place.

I asked a few homeowners that I know that also don’t have land line service what they did about their service and most said that they either never had it activated (the route I took) or they called the phone company and had the service cancelled. When I asked what they did about the physical wire and box, everyone that I spoke with said that they just left it there. I asked people how I could go about getting it removed and some said that it was illegal, that the phone company just wouldn’t do it, or “if you go to sell the house in the future it will reduce the value.”

I left it go for about a year and this past weekend while doing some yard work I once again noticed the inactive box on the side of my house and finally decided to act and contact Verizon and get a definitive answer. The worst thing they could tell me was that they weren’t going to do it, but until I asked them directly, I’d never know for sure.

Since it was Sunday I sent a support request through their website, figuring that they wouldn’t be taking non-urgent phone calls on a weekend. I got a reply regarding my request to remove the line saying “I apologize for any frustration or inconvenience this has caused.” (how polite) and they told me to call 1-800-VERIZON to schedule someone to come out. This was great news.

I called and since I wasn’t quite sure what department I needed I chose the “everything else” options on their automated menu and spoke with a very polite woman (her name escapes me) and I explained that I wanted the box removed from my house. She asked why, and after I explained that I didn’t want phone service and I can’t see me ever wanting it, she told me that they don’t normally remove those boxes in case I would ever sell the house in the future and the new owner would want phone service. I thanked her, but said that I didn’t like the box being there and really wanted it gone. She told me that she couldn’t transfer me to the repair department, but asked that I call back in and select that option so someone could set up an appointment.

I called back in, selecting the repair option and was ready for someone to try to talk me out of removing the box. The guy I spoke to didn’t even flinch when I said that I don’t want residential phone service and would like the box removed. He took down my address and a contact phone number and said someone will be out tomorrow to remove the line.

Once I stopped dancing around the issue and just called the phone company, I was on the phone for less than 10 minutes. I’ll post an update once the technician comes out to let everyone know if there were any complications.

[Update: 5/14/2013 12:55 pm]
A few people asked me how much Verizon was going to charge me to remove the equipment and I told them that the representative didn’t even mention it. A few said that I would likely just get a bill in the mail. To be sure I called back and spoke with a guy named Matt who said that any of the lines outside of the house are owned by Verizon and they are 100% responsible for them so there would be no charge. (That’s a relief.) They only charge if they have to do something to the wiring inside the house.

[Update: 5/16/2013 9:34 am]
No one came out on 5/15 to remove the line from my house so this morning I called Verizon to find out why. I spoke with Pam who was very polite and she said that my support request had been closed, even though nothing was done. She entered in a new support request of me and when I asked her when I could expect someone to come out she said that she has it in to be done today since someone closed the old ticket without doing the work.

[Update 5/17/2013 1:10 pm]
Since no one came out yesterday like they said they would, I called Verizon to check on the status of the repair ticket. I spoke with Ed and he told me that the ticket was still open and even though it was scheduled for yesterday, it was still pending for someone to come by and remove the line.

Mortgage Mess Managed

Back on October 1 I posted that my mortgage guy had put a contingency on my loan stating that I had to keep at least $15,000 in the bank or my interest rate would go up by 0.125%. It turns out this wasn’t completely accurate. It turns out that I had to keep at least $20,000 in the bank or my rate would go up. Needless to say, this was completely unacceptable.

My Realtor, Tammy Huk, and I were following up with the mortgage guy about this asking for proof that I agreed to this arrangement and it was taking an inordinately long time getting anything out of him and he was unable to turn up any evidence that said I requested special treatment. Only when my Realtor called the office number for the mortgage person did we learn that he no longer worked for the bank I had my mortgage through, but he’d resigned, and his last day was the date of my closing. How convenient that he “accidentally went to the wrong address” and missed the closing, which is what he told me on the phone.

Disgusted didn’t begin to describe how I felt about the situation. Not only did he slip something into my mortgage without telling me, but he quit and didn’t bother to tell me? Seeing that the former employee of the bank would not be able to assist, my amazing Realtor called around and found someone who would be able to help me. Through her diligence I eventually had a vice president at the bank working on a resolution. It took a while as he had to deal with quite a bit of bureaucracy to not only find an acceptable solution to the bank and myself, but then to find a person who was authorized to sign off on the change. He did come through and this morning I was given a document stating that the contingency has been removed and I will maintain my interest rate through the balance of my mortgage.

Almost There

This past week I was able to get a lot done on the house. The asbestos remediation was completed on Thursday and came in on budget and even though I had a bit of a freak out moment when watching Holmes Inspection about possible hidden asbestos in my attic, I checked in a few places up there and believe my house is asbestos-free.

Thanks to the urging of my friend Jeremy I joined Angie’s List and used it to find a locksmith who came out and did a fine job rekeying my doors. It was more than I would have wanted to pay, but it was cheaper than buying all new door knobs.

I managed to get all of my interior receptacles and light switches replaced. GFCI receptacles in the kitchen and bathroom and every receptacle in the house is tamper resistant. I still have to get to the outdoor receptacles and then I can have code enforcement come out to give me my certificate of occupancy.

I was able to move most of my “stuff” over to the house and I don’t think I’ll end up needing a moving truck, which is good because it’ll save me some money and if I am interpreting the way it’s worded on the City of Bethlehem’s website, I won’t need a moving permit. The only things left to bring over are my bed, desk, dresser and clothes. If everything goes as smoothly as it has the past two weekends I should be “moved in” on Saturday.

My trash was collected on Friday, on schedule, so unlike my friend Michele who has garbage woes, I don’t think I’ll have an issue, though they haven’t dropped off my can yet. When I called today to check on it I was told I’d have one within the week and that they were a little behind schedule due to running out of new cans.

I’m waiting to call the cable company to come out until I can undo the wiring that the previous owner had that was looped around the outside of the house and in through a window, not to mention how it was run under carpets and was just slapped in without much care. Once I have the wiring run properly I’ll have someone come out and run a wire in through the wall of the garage which is how it should have been done in the first place.

I still have to find a heating oil delivery company, but I don’t think that will be too difficult. If anyone has a service that they recommend, let me know.

I’ve managed to spend entirely too much money at Lowe’s and Home Depot and I’m sure it’s only the start. I’m learning quite a bit but it’s not overwhelming, yet. My mortgage mess is slowly getting resolved, thanks to my amazing Realtor, Tammy Huk, who has been sticking up for me. While I’m sure Mr. Lehigh Valley with Love won’t be happy about it, I don’t foresee any big parties within the near future, but my new house is slowly becoming a home.

Change Of Address

I knew that when I bought my new house I’d have to change my address all over the place, but how to go about doing that wasn’t always very clear, so hopefully this post will help someone else who is moving one day. The first thing I did was to make a list of all of the different entities that had my physical address: my employer, my bank, cell phone provider, magazines, clubs I belong to, well, you get the idea.

None of it was particularly difficult, though I did have to FIND where to change my address a number of places. The obvious first place to change my address was at the post office, well, when I got there all they had were post cards telling me to change my address on the United States Postal Service (USPS) website. For some reason they charge $1 to “prevent fraud” when changing addresses. Whatever, it’s a ridiculous fee, but I don’t really have much choice if I want my mail forwarded. The USPS change of address process also gives you the opportunity to get some great coupons that help with getting a new place. 10% off my order at Lowe’s will more than make up for the $1 I paid to process the address change.

Changing address on my driver’s license and car registration was free through PennDOT‘s website, and if you change your driver’s license first, you can change your vehicle registration all in the same transaction. It was super simple and you can print out a temporary driver’s license and vehicle registration until the real forms come in the mail.

When I looked into changing my address with my bank the website had a form to download and take to a notary. There’s no way I’m paying a notary just to change my address, so I went down to the local branch with my account numbers and ID (my old driver’s license and my new temporary license) and they were able to change my address right there and order new checks all at the same time.

The last thing I had to do that I wasn’t quite sure about was to notify the City of Bethlehem that I was becoming a resident and to tell the City of Allentown that I was no longer going to be living there. I called Bethlehem City Hall asking who I needed to talk to and was transferred to someone in the tax division. That person was very nice and told me I’d need to contact two companies that handle Bethlehem’s taxes (outsourcing, yay?). When I asked if there was anything else I needed to do she told me no, so I hope I got everything.

The first company I was told to call was Keystone Collections Group at 724-978-0300. They manage Bethlehem’s Earned Income Tax (EIT) collections (the city tax you see taken out of your pay check). The woman I spoke with there wasn’t sure why the city told me to call her because apparently all of the EIT stuff is automatically set up when my employer withholds EIT, but while I was on the phone with her she did set up my EIT account for Bethlehem and also closed my per capita tax account for the City of Allentown.

I then was told to call Berkheimer at 866-701-7208 to set up my per capita tax information for the City of Bethlehem. The woman I spoke with told me that you’re only supposed to pay one per capita tax per year, regardless of how many times you move, so since I already paid my per capita tax to Allentown, that I wouldn’t be billed for Bethlehem until 2012.

Once I told Bethlehem that I’d become a new resident I had to tell Allentown that I wouldn’t be a resident. Unlike Bethlehem, Allentown didn’t have a general information phone number for city hall, just a long phone directory of the various departments. Since I didn’t quite know what department I wanted I took a guess and called the per capita tax number. The person I spoke with said that I just needed to call Keystone Collections Group (which I already had) to tell them I was no longer a resident and since I wasn’t a homeowner in Allentown there wasn’t anything else for me to do other than get a moving permit if I needed one.

I’m not moving my things to the new house “in bulk.” I’m taking a few things in my car every day when I go to work and in my dad’s Explorer on the weekends, so based on the wording on Bethlehem’s website I don’t think I need a moving permit unless I need a moving truck. Hopefully I won’t need one since this is my first house and I don’t have a ton of furniture, but if I do end up needing one, I’ll apply for the moving permit when that time comes.

 

The Fun Begins

Yesterday I signed the paperwork and bought my first house! To say that I’m excited would be an understatement. By all accounts the settlement went very well. The seller was a very sweet old lady who was 96 years young and while she was sad to be selling the house she said she felt good that it was being sold to a “nice young man.” Things with the title company went smoothly, but there is an issue with my mortgage interest rate that I’m hoping will be sorted out, and quickly.

Apparently my mortgage guy put a ridiculous contingency on my interest rate that says that if I don’t keep at least $15000 in the bank that they reserve the right to increase my interest rate by .125%. What’s shady about this is that I only found out about it when it was too late to do anything about it. At no time during the application process did I ask for any kind of special rate or deal that would be tied to me having a ton of money in the bank. The only reason I had a lot of money in the bank to begin with was because I was saving up for a house, not because I’m some guy who just has a ton of money to keep in an account that makes almost no interest.

Extremely unhappy doesn’t begin to describe how I feel about what the mortgage rep pulled on me. He claims he’s going to do everything he can to get that straightened out and to remove the contingency. My rate going up .125% would raise my monthly payment around $10 and while $10 may not be a huge sum of money, it’s the principle that I was misled and every time I would pay that higher rate I would remember it would be because I was lied to. If that’s what ends up happening I will have no problem telling anyone and everyone I know never to use my lender or my mortgage rep. That said, if he can get it squared away I’ll feel better about the deal, but I’ll still tell everyone who is applying for any mortgage to learn from my apparent mistake. Read everything multiple times, ask way more questions than you planned to and if something sounds fishy, get clarification immediately.


Today I met with the repair person recommended by my Realtor to get the asbestos covering on the HVAC lines removed. Unfortunately the asbestos wrap was cooked on to the pipes over time and it was determined that the best and easiest way to remediate the situation would be to rip out the pipes that had asbestos on them and replace them. It is more work than the contractor initially thought, but in the end it will be fixed properly and I’ll have new pipes with insulation on them that’s a higher R value than the old wrap. That should mean cooler AC and warmer heat. In order to help out the contractor (and hopefully keep my bill lower) I asked what I could do to make things easier for him. Since he was working in the crawl space on removing pipes he said that I could take out a section of the wall in the laundry room, so less than 24 hours from buying my house I was already smashing a huge hole in a wall with a hammer.

The work that the contractor performed so far has been good, and he was very nice and he’s explained everything thoroughly. Unfortunately since the job was bigger than he anticipated he wasn’t able to complete the work today, and with other work already scheduled he won’t be able to get back until Thursday. The good news is that the house isn’t an awful mess, but I won’t be able to use the heat or air conditioning until he puts everything back together.

After the contractor left I put together a shopping list and somehow managed to spend another $500+ dollars at Home Depot and Lowe’s, all on things that you’ll never pay any attention to. While that’s a bit depressing the money spent will mean that the house is safer and in the long run that’s never a bad thing. I have found that a lot of the things I’d like to do are going to have to wait, because as much as some people may want to tell me otherwise, they aren’t an emergency and therefore do not warrant me tapping into my Emergency Fund. Ugly carpet may be something I dislike, but it’s not an emergency to replace it.